Our entire organization is proud of the work we’ve done for our clients – those new to business continuity as well as others with defined, mature programs. We’ve highlighted a few descriptions of the work performed to manage the risk associated with business continuity. Some of these example projects are relatively straightforward when compared to what’s expected from a business continuity project – others aren’t at all. Some of our projects reflect the creative ways in which we identify solutions to add business value, while at the same time managing business continuity risk.
Regional Bank
Assisted the director of business continuity with strategies to meet regulatory requirements – charted a three-year “path-forward” to enable internal business continuity professionals to spend more time helping business clients become more efficient and effective; delivered world-class solutions designed to create business continuity awareness using online training concepts.
Defense Contractor
Identified business processes with a higher likelihood of interruption due to single points of failure – as well as significant business impact should an interruption occur. Defined risk mitigation strategies, as well as recovery strategies using internal, business partner and government resources. Consistent with FPC 65 requirements - marketable to government stakeholders.
Bio-Technology Manufacturer
Performed a BS 25999 readiness review and delivered remediation actions designed to meet the aggressive business objectives of the company’s most strategic customer. Direct result – market share protection and expansion.
Life Insurance Provider
Executed a risk assessment focused on identifying high probability and high impact events where controls were either unavailable or failing to operate effectively. Rallied C-suite executives around the need to make strategic, enterprise risk management improvements, which included strengthening (and adding repeatability to) business continuity processes.
Health Insurance Provider
Performed a program assessment designed to increase management’s ability to meet the most stringent response and recovery objectives; delivered a two-year plan to meet business objectives. The end result focused limited resources on the most significant risks – aligned business continuity with IT availability programs, as well as enterprise risk management.
Property and Casualty Insurance Provider
Performed a program assessment, culminating in a comprehensive table-top exercise designed to increase executive management awareness and identify crisis management strategy enhancements. Followed up with a project designed to address the risk of personnel loss due to a public health event (e.g. pandemic). Developed and deployed risk mitigation, crisis management and service continuity strategies – all based on a staff analysis process customized for this clients needs. Result – a focus, balanced strategy that aligned with existing business continuity program capabilities.
Regional Hospital Chain
Created a technology strategy designed to avoid situations where manual workarounds would be unable to sustain world-class patient healthcare delivery. A few months later, provided hands-on assistance with the response to a major business interruption – supporting in-house personnel assigned to the incident management team.
County Public Health Department
Assisted with the identification of critical processes in a public health crisis (e.g., pandemic), including those processes that would experience a surge in public demand (and expectations); continuity of operations plans were developed to meet stakeholder expectations.
Consumer Products Manufacturer
Designed and delivered a comprehensive internal and external crisis communications strategy designed to ensure all stakeholders are fully aware of key information during a crisis event. Assessed current-state crisis management capabilities and delivered enhancements designed to increase the timeliness of the response effort.
International Bank
Assisted with the design of a comprehensive on-line awareness program designed to measure employee knowledge of the business continuity program and deliver information to close any gaps where knowledge deficiencies were noted – real-time.
School District
Developed and delivered processes designed to protect students, faculty and staff, as well as respond to an array of events threatening all personnel and the school system itself. Deployed crisis management and crisis communications students, and implemented awareness solutions extending to the student’s family members. Result – family comfort and confidence in the school system.
Regional Financial Institution
Performed a comprehensive risk assessment designed to confirm the viability of response and recovery strategies, both now and as the bank grows. Recommended strategy enhancements – many with cost-savings opportunities – and triggers for implementation (aligned with growth projections).
Federal Government Agency
Teamed with internal continuity of operations professionals to close preparedness gaps, focusing on improvements to the agency’s governance structure, business impact analysis/risk assessment process, plan documentation, testing and training/awareness program. The end result of our involvement led to improved alignment between organizational requirements and capabilities, as well as the efficient execution of long-term oriented maintenance and continuous improvement efforts.